Refund Policy

With our "No Melt Guarantee," you can order with confidence, knowing that we've got your back in the event of any melting issues. 

If you are not completely satisfied with the quality of your order upon arrival, please contact our Customer Care team - hello@chocolate.com - within (30) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.

Our Promise: Once we receive your message and photo, our dedicated team will swing into action to assist you ASAP!

Returns and refunds are not offered. 

We will ship your order to the shipping address you provide. Please include a valid street address, and company name, suite or apartment numbers when applicable to ensure proper delivery. Chocolate.com is not responsible for failed deliveries when:

1. You provide an incorrect or outdated address; or
2. Your recipient is out of town or not available